Service Level Agreement

RedByte Technology

Service Level Agreement

Our commitments to corporate accounts and enterprise customers — response times, fulfillment standards, and quality guarantees you can plan around.

Response & Fulfillment Commitments

Service Area Standard Corporate Accounts
RFQ Response Time Within 1 business day Within 4 business hours
Order Processing Same business day (orders by 2PM ET) Priority same-day processing
Shipping Same-day or next business day Same-day guaranteed (in-stock)
Customer Support Within 24 hours Dedicated account manager
Return Processing Within 3 business days of receipt 48-hour priority processing
Invoicing Upon shipment NET30, consolidated monthly

30-Day Return Policy

All items are eligible for return within 30 days of delivery. Returns are accepted for:

  • DOA (Dead on Arrival) items — full replacement or refund
  • Items not matching description — full refund including shipping
  • Buyer remorse — refund minus restocking fee
  • Corporate accounts — extended 45-day return window

Accuracy Guarantee

We guarantee the part you receive matches the description. Every order includes:

  • Exact part number match (MPN verified)
  • Accurate condition grading (Grade A/B/C clearly labeled)
  • Compatible firmware and revision noted where applicable
  • Full replacement at no cost for any misrepresentation

Apply for a Corporate Account

Corporate accounts unlock priority SLAs, NET30 payment terms, dedicated support, and volume pricing. Apply today to get started.

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CORPORATE ACCOUNTS ONLY

Advanced Replacement Program

We ship a verified replacement unit before you return the original. Zero downtime for your infrastructure.

1

Report the Issue

Contact our team with your order number and description of the defect. We verify against your Corporate Account.

2

Replacement Ships First

A tested and verified replacement unit ships same day via our standard carrier. No waiting. No downtime.

3

Return the Original

Return the defective unit within 15 days using our prepaid label. No charge if returned in the agreed timeframe.

Eligibility Requirements

  • ✓Active Corporate Account in good standing
  • ✓Part must be within 30-day return window
  • ✓Defect confirmed by our technical team
  • ✓Payment method on file for advance hold
  • ✓Replacement stock available (most SKUs same day)

Advanced Replacement SLAs

Metric Target
Issue Response Within 2 hours
Replacement Dispatch Same business day
Return Window 15 days w/ prepaid label
Hold Release 24 hours after return receipt

Advanced Replacement is available exclusively for Corporate Account holders. Apply today to unlock same-day replacement shipping and priority support.

Apply for a Corporate Account